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Shipping & Returns


Shipping

We currently offer
FREE SHIPPING to Sydney Metro destinations for all orders. If your shipping destination is outside this area and would like us to quote for shipping, please contact us.

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (for example, if you received an incorrect or defective item).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 

Gift Certificates

Gift certificates are not refundable and must be used within 1 year of purchase.

 

Events Cancellation Policy

Due to the limited number of seats available for our popular wine tasting events, we are unable to accept cancellations or requests for refunds for any of our events.



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